Effect Of Motivation On Employee Performance At The Independent Policing Oversight Authority

Abstract

When civil servants perform dismally, the implementation of government policies and strategies will not only fail but citizens will also lose trust in the government. Motivation is cited as one way of improving employee performance hence organizational performance. The purpose of this research study was to establish the effect of motivation on employee performance at the Independent Policing Oversight Authority. The objectives of the study were; to establish the effect of extrinsic motivation on employee performance, to establish the effect of intrinsic motivation on employee performance and to establish the effect of work environment on employee performance. The study was grounded on three theories being the Frederick Herzberg Two-Factor Theory, the Incentive Theory and the Expectancy Theory. The study employed a descriptive research design with the IPOA staff of 218 members being the target population. The sample size was 139 respondents. A structured questionnaire administered through the online google forms platform was used to collect data. Analysis of data was conducted using Statistical Packages for Social Sciences (SPSS) program. The data analysis generated descriptive statistics including frequencies and percentages while inferential statistics included correlation analysis, pseudo-R squared and Multinomial Regression analysis conducted using the model: Y = β0 + β1X1 + β2X2 +β3X3 +µ where; Y = Employee Performance, X1 = Extrinsic Motivation, X2 = Intrinsic Motivation, X3 = Work Environment, β0 is the constant term, β1, β2, β3 are coefficients of the variables and µ = Error Term. Presentation of findings was done through the use of charts, graphs, tables and percentages. The response rate was 95% (132 out of the target 139 respondents). The study revealed that employees were not well accorded with basic motivation such as training and promotion. Better compensations indicated employee motivation and improved work performance. Further, there was a fair and positive feedback shared between employees and their managers in addition to a friendly relationship between employees and managers on and off the working environment. On the job satisfaction, the study found out that there was a clearly defined job description of every employee put in place. Further, the job gives the employees a significant positive difference in achieving the organizational mandate and has made them better people. This study found that employees of IPOA had a good working ambience with minimal congestion in the office leading to motivation at work place. In addition, sufficient lighting, ventilation, and room temperatures were adequate to the working environment. This study concludes that there was a significant relationship between extrinsic motivation, intrinsic motivation and working environment and employee performance at the Independent Policing Oversight Authority (IPOA). This was supported by inferential statistics that revealed that extrinsic motivation, intrinsic motivation and working environment contribute to 58.6% variations of employee performance at the Independent Policing Oversight Authority (IPOA) at 95% confidence interval. Further, intrinsic motivation, working environment and extrinsic motivation (with p<0.001) had a significant moderate correlation coefficient of 0.544, 0.516 and 0.367 respectively. Finally, the study recommended that; The IPOA should develop and implement an employee motivation policy as the findings have shown increased employee motivation would lead to increased performance in the organization. Further, IPOA should evaluate and consider market value for the employees in terms of remunerations, put more emphasis on training and consider those that have finished training to make use of the newly acquired skills to boost performance, ensure that there is a promotions policy in place, implement team work and team building activities in the organization to improve the sense of teamwork as well as maintain high standards of hygiene, lighting, temperature controls and provide adequate working tools for the employees as this was found to boost performance.