School of Business & Public Management

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    Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis
    (European Journal of Business and Management, 2014) Owino, Edward; Kibera, Francis; Munyoki, Justus; Wainaina, Gituro
    The dimensionality of service quality remains debatable with extant literature revealing divergence in thought. This study examined the dimensions of service quality and tested the existence of a significant difference in service quality perception between public and private university students in Kenya. Guided by a positivist paradigm and cross-sectional sample survey, data was collected from 750 randomly selected respondents. A 56 item scale instrument based on performance only paradigm was self-administered to select university students. Factor analysis was employed in determining potent service quality dimensions and Analysis of Variance test used in comparative analysis. A four-factor construct was revealed, with service blueprint emerging as an additional dimension of service quality in the Kenyan university context. It was established that there exists a significant difference in the dimensions of service quality between public and private university students. This implied that an appreciation of service quality dimensions is imperative in managing student’s expectation and that the university managers have to apply contingent service quality practices. The study recommends adequate regulation to standardize service quality irrespective of the service context.
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    Antecedents of Customer Perceived Value: Evidence of Mobile Phone Customers in Kenya.
    (International Journal of Business and Social Science, 2014) Owino, Edward O.
    As the mobile phone industry in Kenya gets competitive, customer retention becomes an imperative precursor to firm performance. For this reason, the study was so conceived to examine factors that influence customer perceived value amongst Kenyan mobile phone customers. The study analysed perceived service quality and the perception of price amongst cell phone users. A survey of 400 randomly selected respondents was undertaken. A structured instrument covering background information, customer expectation and customer perception was adopted in primary data collection. The results shows that perceived quality of service and perceived price determine customer’s perception of value. The results indicate the existence of a significant differences exist between what customers expect and what they perceive they experience after a service encounter. Service managers should compete on providing services of high value to gain a competitive edge in this market.
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    Effect of Total Factor Productivity on Economic Growth in Kenya: An Empirical Analysis
    (Journal of Economics and Finance, 2018) Simiyu, Christine N.; Misorimaligayo, Beatrice W
    The purpose of the study was to build a model to explain the effect of Total Factor Productivity on economic growth in Kenya for the period 1970-2015 after accounting for labour and capital productivity. ARDL bounds test of co-integration is employed and the Error Correction Model reveals that the Total Factor Productivity Components of Foreign Aid and Financial Development have insignificant effect on economic growth and null hypotheses are accepted, while Foreign Direct Investment has significant effect on Economic Growth, and the null hypothesis is rejected. The significant Error Correction Terms reveal multidirectional causality between Foreign Direct Investment, Economic Growth and Foreign Aid while there is unidirectional causality between Economic Growth, Foreign Direct Investment, Foreign Aid and Financial Development. A robustness check is then carried out to determine the consistency of the ARDL findings using the Johansen test of co-integration, vector error correction model (VECM) and post estimation tests. The findings reveal consistency in the Error correction terms with (-.91) for ARDL and (-.87) for VECM. The orthogonalized impulse response functions show the effect of permanent and insignificant shocks for the variables. In conclusion to realize significant effect of the Total Factor Productivity components on Economic Growth, the recommended policy actions are to improve governance through public and private sector reforms and reinforce the powers of agencies such as the Ethics and Anti-corruption Commission (EACC), implement structural and economic reforms, lower transaction costs to businesses, and to improve policies for the adoption of technology.
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    Effect of Management Practices on the Financial Performance of Manufacturing Firms in Kenya
    (Journal of Finance and Accounting, 2017) Owino, Edward; Mutunga, Dorothy
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    Linking Transformational Leadership to Knowledge Management in the Universities in Kenya; the Role of Teamwork Processes
    (Global Scientific Journals, 2022) Waweru-Gathii, Rose
    This study analyses the effect of teamwork processes of cohesion and communication on the relationship between transformational leadership and knowledge management. The key objective of the study was to examine the role that various teamwork processes play in influencing a leadership and knowledge management relationship in the Universities in Kenya. The study utilized the work of Yammarino et al. (2003), Muchiri et al. (2012) and Atwater and Bass (1994) on transformational leadership, performance and teamwork processes. The study also utilized Crawford (2005) research on the relationship between transformational leadership and knowledge management as well as the work of John D. Politis (2003) and Turner et al (2012) on Knowledge management and teams. Cross sectional data was collected and analyzed within a period of one year from September 2017. Descriptive statistics were used to analyze the data in order to determine the patterns and meaningful characteristics that would emerge from the data. Inferential statistics were used to determine the relationships between and among the study variables. The results obtained support the view that transformational leadership has a significant positive effect on knowledge management initiatives of creation, sharing and utilization. The teamwork processes of communication and cohesion were interestingly found not to significantly mediate the relationship between transformational leadership and knowledge management.