Digital technologies and supply chain visibility among logistics companies in Kenya

Abstract

The supply chain visibility has also been redefined over the years with the increased use of digital technologies to enhance transparency, operational efficiency, and the decision-making process of the logistics operations. This paper has looked at how digital technologies affect supply chain visibility in the logistics companies in Kenya. The particular aims were to evaluate the impact of real-time tracking solutions, data analytics, cloud-based technologies, and blockchain technologies on transparency, efficient operations, and risk management. The study was founded by the resource-based view theory, dynamic capabilities theory, transaction-cost economies theory and the agency theory. A descriptive research design was embraced with a total of 222 sampled respondents who include supply chain managers, logistic officers, IT experts, and procurement managers. Structured questionnaires administered by data collectors were used to collect data and the validity and reliability of the questionnaires were tested with the help of a pilot study. Descriptive statistics, Pearson correlation, and multiple regression analysis of quantitative data was used. The results indicated that real-time tracking systems had moderate impact on efficiency of the operations, tracking of assets and the reduction of disruptions and the adoption rate was significantly different across firms. Data analytics has improved forecasting, performance and accuracy in inventory levels with the integration of big data having the greatest impact. Advantages of cloud-based technologies were linked to a better inventory tracking, coordination and real time data sharing, blockchain led to better transparency, security and trust albeit high cost of implementation. The research study found out that digital technologies made huge improvements in the supply chain visibility, but their overall outcome was hampered by asymmetrical implementation, poor infrastructures, and financial constraints. It advised provision of more investment in digital infrastructure, selective capacity development, and alignment of various technologies in order to realize uniform benefits in the sector. The researchers observed ethical principles such as informed consent, confidentiality, and so on in collecting their data.