Effects Of Corporate Governance On Service Delivery To The General Public: A Case Study Of Homa Bay County Government

Abstract

With proper implementation, corporate governance holds an ability to improve management, service delivery and generally people’s lives. The main aim of decentralization through county level governance was practically bringing services down to the people. For this reason, there will be urge to find out the extent to which corporate governance influences service delivery at the county government level with focus at the county government of Homa Bay. The major aim of this study will be to determine the magnitude at which corporate governance influences service delivery at the county government of Homa Bay in Kenya. The specific objectives of this study will be to: find out the degree to which accountability of staff influence service delivery at the county government of Homa Bay; establish how transparency influence service delivery at the county government of Homa Bay; determine the extent to which public participation influence service delivery at the county government of Homa Bay; and to determine the extent to which inclusivity influences service delivery at the county government of Homa Bay. The study adopted descriptive research design with a target population of 160 respondents and census method. Qualitative and quantitative data was collected and analysed used SPSS Version 20.0 and Nvivo version 15.0 for analyzing qualitative data. The results established that majority of the respondents agreed that accountability, transparency, public participation and inclusivity affect service delivery at Homa Bay County. Accountability had a positive influence on service delivery. A unit increase in accountability would lead to a significant increase of 29.3% in service delivery at Homabay County Government. Public participation had a positive influence on service delivery. Public participation is the most important factor that influences service delivery. A unit increase in public participation would lead to a significant increase of 75.8% in service delivery at the Homabay County government. Transparency had a positive influence on service delivery. A unit increases in transparency would lead to a significant increase of 22.3% in service delivery. Inclusivity had a positive influence on service delivery. A unit increase in inclusivity would lead to a significant 38.3 % in service delivery. Constant – On average, the level of service delivery in the absence of any predictor variables were 2.73.