Theses and Dissertations
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Item Fintech adoption, digital maturity and operational efficiency Among 3-star hotels in Nairobi Metropolitan area, Kenya(KCA University, 2025) Kibe, Caroline W.The study examined the effect of financial technology (FinTech) adoption on the operational efficiency of three-star hotels within the Nairobi Metropolitan Area, Kenya. FinTech innovations have become critical tools for enhancing service delivery, cost control, and financial management in the hospitality industry. Despite this, many mid-sized hotels continue to experience inefficiencies arising from delayed payments, manual invoicing, and limited digital integration. Guided by the Technology Acceptance Model (TAM), the Technology–Organization– Environment (TOE) framework, the Resource-Based View (RBV) theory, and the Financial Intermediation Theory, the study sought to assess how mobile money payment, card payment, and electronic invoicing influence operational efficiency, and to analyze the moderating effect of digital maturity on these relationships. The study adopted a descriptive research design and targeted all 62 registered three-star hotels in the Nairobi Metropolitan Area, where the unit of analysis was the hotel and the unit of observation was the operations manager. A census approach was employed, and data was collected using structured questionnaires administered through both physical and electronic channels. The data were analyzed using descriptive statistics, correlation, and hierarchical multiple regression analysis. Diagnostic tests were conducted to ensure normality, linearity, homoscedasticity, and the absence of multicollinearity. Results revealed that all FinTech dimensions were positively correlated with operational efficiency. Regression analysis indicated that card payment and electronic invoicing had significant positive effects on operational efficiency, while mobile money payment showed a positive but weaker relationship. After introducing digital maturity as a moderator, the strength of all relationships increased, and the model’s explanatory power improved (R² rising from 0.217 to 0.650). The moderation results confirmed that hotels with higher digital maturity derived greater efficiency gains from FinTech use. The study concludes that FinTech adoption significantly enhances operational efficiency among three-star hotels and that digital maturity amplifies this relationship by improving technological readiness, staff competence, and innovation capability. It recommends that hotel management invest in digital capacity building, continuous system upgrades, and strategic partnerships with FinTech providers to optimize service delivery and operational performance. Policymakers should also support digital transformation initiatives in the hospitality sector through incentives, training programs, and regulatory frameworks that promote innovation and competitiveness.Item Effects Of Corporate Governance Structures On Financial Performance Of Large Manufacturing Firms In Kenya(KCA University, 2013) Muturi, Alicadius W.The objective of the study was to establish the effect of corporate governance structures on the financial performance of large manufacturing firms in Kenya. The structures also referred to as structures of corporate governance includes: independent directors, board size, board committees and CEO duality. Study was guided by the following specific objectives: Determine the effect of Independent Directors on a company’s financial performance, Determine the effect of board committees on a company financial performance, Determine the impact that a company’s board size has on its financial performance, Evaluate how the CEO’s dual role as a company’s chairman and a CEO affects the financial performance of the company. The research design to be used for this study was descriptive design. The target population of this study was the large manufacturing firms in Kenya which are members of Kenya Association of Manufacturers. The population of this study is therefore 108 large manufacturing firms. A sample size of 54 firms was taken. The study used both primary data and secondary data. Data was collected by use of questionnaire. The questionnaire contained likert scale. Data was analyzed mainly by use of descriptive and inferential statistics. Descriptive statistics included mean and standard deviation. Data was also presented by use of graphs, pie charts and tables. Regression analysis was also used to show the sensitivity of financial performance and ROA to various independent variables. Following the study findings it was possible to conclude that all the four variables the Independent variables had an effect on a company’s financial performance. This was supported by majority of the respondents who concluded that independent directors had a mandate to decision making in financial performance. The Independent directors monitor and control activities of executive board of directors to ensure compliance and reduction of opportunistic behaviours as well as safe guarding the assets of the firm. Board committees in the firm ensures that the executive board of directors’ decisions are based on current information derived from the board reports and are in the interest of the shareholders. Coordination and communication problems arising from overcrowded boards impede on company’s performance and causes shareholders to lose money in the company through allowances and inefficiencies. The post of the CEO should be fulltime and should have no duality Regression results indicated that there was a positive and significant relationship between independent directors, board committees, board size and CEO’s dual role as a company’s chairman on financial performance and financial performance of manufacturing firms. The study recommended that the firm should have non executive directors who should constitute at least one third of the board of directors. A company should have small boards so as to have more favorable performance, the appropriate board size should be 7 to 8 members and the post of the CEO/chairman should be full-timeItem Factors Affecting The Financial Sustainability Of Donor-funded Local Non-governmental Organizations In Kenya: A Survey Of Local Ngos In Turkana County, Kenya(KCA University, 2022) Ngugi, Gabriel N.This study sought to assess the factors affecting financial sustainability of donor-funded local NGOs registered with the NGO board in Turkana County. The objectives of the study were to assess the effects of donor relationship management on the financial sustainability of local NGOs, to assess the effects of income diversification on the financial sustainability of local NGOs, to assess the effects of managerial skills of the Senior Management Team on the financial sustainability of local NGOs and to establish the effects of financial management systems on the financial sustainability of local NGOs. The study used Open System Theory, Resource Dependency Theory, Institutional Theory, and Social Capital Theory. Because of the small number of NGOs in Turkana County, this study reflected all 34 local NGOs in the region. A systematic sampling procedure was used to target three members from the base unit of analysis. The study used primary data collected using questionnaires consisting of structured questions. The study used both inferential and descriptive statistics in data analysis using SPSS and the results presented in tables. Inferential and descriptive statistics were used to analyze the quantitative data, with responses from 90 participants from local NGOs in Turkana, Kenya. The results of the research revealed that donor relationship management had a favorable and significant impact on the financial sustainability of donor-funded local NGOs in Kenya, meaning that, donor relationship management did impact the financial sustainability of local donor-funded NGOs in Kenya. On the other hand, the findings indicated that income diversification had a positive and substantial effect on the financial sustainability of donor-funded local NGOs in Kenya. Thirdly, managerial skills of senior management had a positive but insignificant effect on the financial sustainability of donor-funded local NGOs in Kenya. Finally, the research results elucidate that sound financial management systems have a favorable but insignificant impact on the financial sustainability of donor-funded local NGOs in Kenya. The study recommends that local NGOs should have multiple sources of income to ensure their financial sustainability as well as maintain proper relationships with donors since these two variables are very significant in determining the financial sustainability of local donor funded NGOs.