Theses and Dissertations
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Item Effect of Credit Risk Management Practices on Performance of Commercial Banks in Kitengela, Kenya.(KCA University, 2018) Wanjagi, Agnes J.Credit management is a major factor that influences the profitability, growth and survival of different banks. Firms mostly gain from sound credit management if the proceeds of sales surpass the total costs of credit. Actually, weak credit management is the main cause why many commercial banks fail. The target population for this study were 50 staff members from the credit department of Commercial banks. The researcher used convenience sampling in which it narrowed down to 5 Commercial banks in Kitengela which included Equity, Cooperative, Barclays, KCB and Family. The research relied heavily on primary data. The former was gathered through self-administered questionnaires containing closed ended questions. The information was gathered and coded using descriptive statistics, specifically the mean and standard deviation to explain each variable. The data was analyzed through statistical package for social sciences (SPSS). Pie charts, frequency distribution tables, and bar charts had a great role in the presentation of results while ANOVA was used in analyzing the findings. The findings indicate that Credit appraisal positively influenced performance and was insignificant, risk identification had a positive impact and was significant, risk monitoring had a negative impact and was insignificant, risk measurement had a positive and significant effect, risk control had a positive and significant effect while risk monitoring had a negatively and insignificantly influenced performance. Recommendations for the research indicate that banks can invest in other ways of improving performance such as business alignment, channel optimization, process costs, staff productivity, technology and innovation. The study concludes that the banks need a multifaceted approach in their risk management efforts that includes all the practices that were of focus to this study in order to realize the full benefits relating to risk management programs. The study suggests that further research can be done on impact of credit risk management on financial performance of other institutions like microfinance institutions and SACCOs.Item Effects of Performance Appraisal System on Employees Performance of National Police Service Kenya(KCA University, 2018) Simotwo, Isaac K.Performance appraisal is a review and discussion of an employee performance of assigned duties and responsibilities. A good appraisal system is so fundamental to the management of people in any organization. The general objective of this study was to analyze effects of performance appraisal system on employee’s performance of national police service Kenya. The study was guided by the following specific objectives: To assess the effects of appraisal techniques on employee’s performance at National Police Service; to determine the effects of performance feedback on employee’s performance at National Police Service; to establish the effect of employee’s attitude on employee’s performance at National Police Service and to analyse the effects of top management support on employee’s performance at National Police Service. This study was underpinned on four theories which includes; Justice Theory, Equity Theory Goal Setting Theory and Expectancy Theory. The study employed descriptive survey research design. The study location was Nairobi Central Business District. The study focused on the four police stations located in CBD. These included Central police station, Kamukunji police station, Parliament police station and KICC police station. The total population of the four police stations as per the Human Resource, Police Service Commission (2018) is 862. From the above population of 862 respondents the study picked 20% of the entire population. Thus, the study sample sampled 172 respondents. In this study, a questionnaire was used. Data collected was coded to enable the responses to be grouped into various categories. Analysis was done quantitatively and qualitatively by use of descriptive statistics. This included percentages, mean and standard deviation which were presented using tables, bar charts to give a clear picture of the research findings. The qualitative data was analysed using content analysis and findings presented in prose form. To quantify the strength of the relationship between the variables the researcher conducted a multiple regression analysis. This study concluded that Performance appraisal system is the only tangible metric way by which an organization can know the level of performance of its diverse employees. Although most employees are aware of the type of performance appraisal techniques used in the Police service. Further such appraisal techniques are not based on any serious formal purpose for which they were designed. Conclusively, appraisal techniques used in the police Service are not effective and that they exist just as a matter of formalities, the Police Service cannot measure employees’ performance hence making it difficult to achieve the intended Human Resource Management objectives. This study therefore recommends that appraisal system should be able to guide the Police Service in identifying employees training needs, their execution and evaluation on whether they achieve their intended objectives. The systems should be used to evaluate the employees which are ready for promotion and other motivational rewards. The system should also be used to evaluate the employees who should be coached and prepare them for deployment, transfers or new assignments. Appraisers should not confront employees directly with criticism. Rather, they should aim to let the evidence of poor performance emerge naturally during the course of the appraisal interview. During the design of performance appraisal system, the management should consider all factors of an effective system so as to achieve the goals upon which they designed.Item Determinants Of Human Resource Retention In Private Security Firms In Kenya(KCA University, 2013) Kamau, Edward W.In every organization, the HR department plays significant roles, one of the main ones being the retention of the workforce. However, for a success in this role, the management must make serious and deliberate decisions. This also demands that any organization schemes appropriate strategies towards the retention direction. Organizations today are constantly faced with the challenge of retaining the most competent employees in the labor market. An organization needs to retain the most competent employees and hence gain a competitive edge within the business environment. This study has the objectives to find out the specific factors that influence human resource retention programs in the private security firms, determine the specific factors that influence retention of employees in private security firms and to establish the strategies that can be adopted by the PSFs to enhance employee retention. The study used descriptive survey research design by the employment quantitative as well as qualitative research methods. The sample size of the study was 130 respondents comprising of one human resource, one Supervisor and three employees from all the 26 private security firms. The data were collected using structured and unstructured questionnaires, which will be administered by the researcher so as to achieve a higher feedback rate. A simple random sampling of the groups is to be sampled out so as to select the employees to be interviewed. Analysis of the collected data was done and presented by the use of SPSS (statistical package for social sciences). Frequency tables, charts and mean scores were also used to present the data. The finding of this study was that recruitment and selection affected performance in the organization. Secondly, training and development affected employee retention performance of the organization to a very great extent. Thirdly, reward/ compensation were found to affect organizational performance. Finally, distress and fatigue from excessive time on job in the company sometimes lead to decline in performances. This study recommends that the organization prioritize recruitment from within the organization to retain talent and expertise. In addition, firms should have constant fixed salaries as opposed to irregular hourly rates to motivate its employees. Further, Firms should encourage innovation by the employees to be able to design new products and services as a way of boosting their morale. However, there should be the conduction of enhanced research that will inevestiagete into other factors determining retention and organizational performance.Item Influence Of Internal Audit Practices On Performance Of Commercial Parastals Under The Ministry Of Industry, Trade And Cooperatives In Kenya.(KCA University, 2017) Mutirithia, Charles M.The purpose of this study was to examine the influence of internal audit practice on performance of state corporations; with reference to the commercial state corporations under the Ministry of Industry, Trade and Cooperatives. The specific objectives were to determine the influence of governance on performance of state corporations, to determine the influence of risk management on performance of commercial state corporations and to determine the influence of controls on performance of commercial state corporations. In literature review, aspects covered were theoretical reviews, the empirical review and the conceptual framework. The study adopted the methodology that guided data collection approaches. The study design was descriptive research design. The target population was the management staff of the commercial state corporations that was 247 employees. The sampling approach adopted was stratified random sampling, after sampling, the sample size was 74 and response rate was 94.5%. When data collection was done, the data was analyzed by adopting descriptive and regression analysis. The presentations were done by adopting figures, pie charts, graphs and tables. The findings indicated that when all the factors were held constant the performance of commercial state corporations would increase by 0.728 Units. When all the factors were held constant one unit use of risk management increases the performance by 0.368 units. Similarly, when all the factors were held constant one unit use of controls would increase the performance by 0.452 units. This showed that the use of risk management and controls have had a significant influence on the performance of commercial state corporations in Kenya. The research recommends that internal audit practice be supported adequately by all stakeholders in commercial state corporations because they influence significantly performance.Item Effect Of Corporate Governance On Performance Of Tea Factories Managed By Kenya Tea Development Agency(KCA University, 2014) Karuma, Livingstone M.In the recent past, many organizations in Kenya have experienced the performance and management challenges as a result of ineffective corporate governance practices. Organizations which fail to practice good corporate governance eventually fail to win public confidence which may lead to an eventual collapse. The general objective of this study was to investigate the effect of corporate governance practices on the performance of Tea Factory Companies in Kenya which are managed by KTDA. The general research question was: what is the effect of Corporate Governance practices on the performance of KTDA managed Tea Factory Companies in Kenya? A survey of twenty companies in Kenya out of the possible 54 tea factory companies under the management of the Kenya Tea Development Agency Limited (Managing Agent) was undertaken. In order to answer the intended research questions, the study focused on disclosure of information, stakeholder participation and the composition of the factory boards. Through stratified sampling, factories were grouped into three categories; according to performance in the term's end year bonus payout that is the highest performing, middle and the lowest performing companies. The first best performing and the last ten worst performing factories in three consecutive years were selected. The target population was 432 being 324 directors, 54 managers and 54 accountants. The sample constituted of twenty directors, twenty managers and twenty accountants. The main data collection instrument was a semi structured questionnaire. Secondary data was gathered through a documentary review of the financial reports years ending June 2010, June 2011 and June 2012, a period covering the financial years of the Tea Factories Companies. The descriptive statistical approach was adopted. Response frequency, percentages, mean, standard deviation and variance were computed and findings presented through use of tables, figures and bar charts. Finding indicated that explanation of the reports during the AGM as well as the books of accounts, enhanced understanding and acceptance of financial reports of the tea factories to the shareholders to a very large extent. Additionally, the study concluded that Tea Factory Companies consider the board of directors as a crucial organ in determining the effectiveness of corporate governance, hence enhanced Tea Factory Company’s performance. Finally, the study concluded that that management acknowledges the shareholders during Factory Company meetings, level of stakeholders’ participation is effective, stakeholders are comfortable with their involvement in performance improvement of the Tea Factory Companies and that all the stakeholders are involved in the annual report compilation and that decision making process involves the participation of all stakeholders. The overall implication is that; corporate governance practices have a significant influence on the performance of KTDA managed Tea Factory Companies in Kenya.Item Assessing The Factors Affecting the Revenue Collection Performance of Counties in Kenya(KCA University, 2015) Hassan, Abdirahman N.Although the county revenue management is the vehicle to economic growth and development; and efficient service delivery at the counties in Kenya, the revenue collection in various counties of Kenya faces serious challenges. The general objective of the study was to assess the factors affecting revenue collection performance of counties in Kenya in an effort to make recommendations for ensuring excellent performance of revenue collection. Specific objectives of the study were to establish the influence of revenue sources, revenue collection administration, information communications technology and staff capacity on revenue collection performance of Garissa County in Kenya. The study was based on the public choice theory and tax compliance model. The study used descriptive survey design. The study considered a target population of 136 officers of Garissa County government. Since the target population is accessible and manageable the study used census. The study used a structured questionnaire for collecting primary data from the selected respondents. Descriptive statistics, correlation and regression analysis were sued to analyze data. Quantitative data was analyzed with assistance of Statistical Package for Social Scientists (SPSS). The study established that revenue source significantly influenced revenue collection performance. Further, revenue collection administration, ICT and staff capacity has a positive and significant effect on revenue collection performance. The study makes the following recommendations. First, the county should ensure that it diversifies its revenue sources to widen its tax and revenue bracket. Secondly, the county government should institute innovative and accountable methods of revenue collection and management. Moreover, the county should adopt ICT in various activities and process of revenue collection to ensure that processes with inefficiencies are removed. Lastly, the study recommends that staff capacity should always be improved to ensure that they can keep up with the needs of revenue collection.