Browsing by Author "Wainaina, Gituro"

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    • Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis 

      Owino, Edward; Kibera, Francis; Munyoki, Justus; Wainaina, Gituro (European Journal of Business and Management, 2014-08-11)
      The dimensionality of service quality remains debatable with extant literature revealing divergence in thought. This study examined the dimensions of service quality and tested the existence of a significant difference ...