Browsing by Author "Lumbi, Carolyne Mwende"

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    Quality Of Healthcare Services And Corporate Sustainability Among Private Hospitals In Kenya
    (KCA University, 2025) Lumbi, Carolyne Mwende
    The healthcare industry is becoming one of the most competitive markets across the globe thus forming a significant part of any country's economy (Zhang et al. 2024). As the demand for high-quality healthcare services rises such as meeting accreditation requirements, growing patients’ expectations, and financial limitations, this poses a challenge in the operations of Private healthcare institutions. This study aimed to determine the effect of the quality of healthcare services on corporate sustainability in private hospitals in Kenya. The guiding objectives were to evaluate the effect of healthcare reliability, healthcare responsiveness and healthcare empathy on corporate sustainability. To conduct the research, a descriptive research design was used. The target population consisted of 114 patients from three large private hospitals in Kenya that had the highest number of medical outpatient clinics countrywide. Structured questionnaires were used to gather raw data for this study. To improve the viability of the research approach, a pilot study was carried out with a sample size of 12 respondents who were excluded from the final data. To guarantee representation across different services offered within these private hospital institutions, a stratified random selection technique was utilized. Data processing steps involved coding the responses and entering them into statistical software for analysis. To produce descriptive statistics (frequencies, means, standard deviation, and percentages) and inferential statistics (correlation coefficients, regression coefficients, and ANOVA), the quantitative data was submitted to SPSS version 25. A relationship between the variables was found using Pearson's Product Moment Correlational Analysis. The generally accepted 0.05 significance threshold was used to evaluate the hypotheses using the F-statistical test. Tables were used to display the statistical results. Prominent discoveries demonstrate robust affirmative associations between corporate sustainability and were presented in this order healthcare reliability (r = 0.735), responsiveness (r = 0.733), and empathy (r = 0.734). The three null hypotheses were accordingly rejected and consequently, it was determined that there is a substantial correlation between healthcare reliability, healthcare responsiveness, level of healthcare empathy and corporate sustainability among private hospitals. The resolved model was y = 0.28 + 0.36X1 + 0.26X2 + 0.30X3 + ε. The study determined that advancements in these domains considerably amplify corporate sustainability. According to the study, in order to promote a sustainable healthcare environment, private healthcare institutions should give priority to activities that aim to improve responsiveness, reliability, and level of empathy. Healthcare providers should participate in training programs to acquire these critical abilities, eventually improving patient satisfaction and organizational performance. This study adds to the body of knowledge by highlighting the necessity of integrated strategies that link high-quality care with sustainability objectives and offer healthcare executives, legislators and stakeholders’ practical insights. This study's implications go beyond Kenya; it provides insights for other developing regions dealing with comparable issues with sustainability and healthcare delivery.