The dimensionality of service quality remains debatable with extant literature revealing divergence in thought. This study examined the dimensions of service quality and tested the existence of a significant difference ...

As the mobile phone industry in Kenya gets competitive, customer retention becomes an imperative precursor to firm performance. For this reason, the study was so conceived to examine factors that influence customer perceived ...

Purpose:The aim of this study was to establish the relationship betweenwork environmentandwork performance of employees in public service in Kenya. This was necessitated by the numerous challenges ...

The aim of this study was to establish the influence of work-life balance on employee work performance among middle level management public servants in public service in Kenya. The study adopted a survey and multiple linear ...

Objective: To explore the relationship between religious affiliation and HIV infection in a war-ravaged community in sub-Saharan Africa. Design: Mixed quantitative and qualitative methods. Methods: Individuals attending ...

It is no secret that the Kenya Government has made heavy financial investments in the education sector the intention of which is enhancement of access and quality of education. Thus, it is paramount to understand the extent ...

There has been a growing concern about alcohol and substance use and abuse as well as abuse of prescription drugs among patients in hospice and palliative care. Literature reveals that it is likely that similar risk factors ...

The purpose of this study was to investigate the relationship between metacognitive knowledge (MCK) among form three students in Lari Sub County. The study adopted a predictive correlational design to investigate the ...

This study examines how church sponsorship influences the organizational culture of private universities in Nairobi, Kenya. It explores the impact of governance involvement and material support on institutional values, ...

Students in Kenya have been performing poorly in mathematics in both primary and secondary schools, with the majority of the students scoring below average. The purpose of this study was to explore the extent to which ...